Refund policy

Return and Refund Policy

At Sense Me, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help!

Returns

• You have 14 days from the date of delivery to request a return for eligible items. To initiate a return, please contact our customer service team at Sensemeco@gmail.com with your order details.
• All returned items must be in their original condition, unworn, and in the original packaging.
• Unfortunately, we cannot accept returns on custom-made or personalized items unless they arrive damaged or defective.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable, and the cost of return shipping is the responsibility of the customer unless the item was received damaged or incorrect.

Damaged or Incorrect Items

• If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

• Due to the nature of certain products, such as raw crystals and energy tools, slight variations may occur, and these are not considered defects. As such, we do not accept returns for minor variations in natural materials.
• We do not accept returns for items purchased on sale or with a discount code unless they are defective.

Exchanges

• If you would like to exchange an item for a different product, please reach out to us. Exchanges are subject to product availability and may require additional payment or refund adjustments.